Shipping and Lead Times
All of our products are shipped free with in the continental United States. We strive to ship out orders as soon as possible, for small, packaged items that are in stock and placed before 12:00 Pacific Standard time they will be able to be shipped out UPS same day. Large items such as Water Feature Kits that are shipped common carrier LTL are typically shipped within 48 hours after the orders are placed. For exceptions our sales team will contact you to provide the appropriate lead time for your order.
Our products are shipped from Bellevue Washington so consider the shipping time to your location. All water feature kits are shipped via a trucking company.
There is a 20% restock fee on returned products. This compensates us for the packaging and free shipping costs we have incurred on your purchase. You will need to arrange and pay for the shipping back to us.